Copy is everywhere. It’s the text on your landing page, the content of your promotional emails, and the words on your introductory brochure. If you produce something with the goal of driving sales, the words you use are copy. It’s meant to draw in readers, and it’s how most businesses today talk to their customers.
And when it comes to reeling in users and converting them, it’s all about the copy. The following are 10 tips for making your copy more effective in driving conversions on your website.
Sales happen when you identify a need and meet it. Effective copy highlights that need and explains why the featured product or service is the best solution. First, though, you need to know who you’re addressing.
To determine who your audience is, try creating several user personas. This means doing some research, finding out what groups of people are using your product, and figuring out what they have in common. Consider some of the following characteristics and how they might apply to your hypothetical customers:
- Socioeconomic status
- Job title and industry
- Marital status
Once you determine a few unifying traits among your audience members, you can then create several personas to target. For instance, say you run a company that specializes in high-end crocheted baby blankets and patterns. There are a variety of possible user personas for your products. One might be Daniel, a new millennial father looking for a high-quality blanket for his infant daughter; or Elise, a grandmother and crocheting enthusiast who wants to get her hands on a new pattern for making Christmas gifts.
For this product, it wouldn’t make sense to have a user persona like Roger, current student and president of his university’s Delta Chi chapter; or Lorraine, a stay-at-home mom focused on helping her teenage kids apply to college.
Although fictional, these personas represent your customers and help to humanize the people you’re trying to sell to. And knowing who your audience is makes targeting them easier—you’ll be able to write better copy that’s tailored to their needs and expectations.
Which of these statements feels more personal to you?
- When a contractor picks up a widget, he or she needs to trust that it won’t break. Acme Widgets stand up to hard use.
- When you pick up a widget, you need to trust that it won’t break. Acme Widgets won’t let you down.
There is very little difference between the two, except that the second option speaks directly to the reader. And yet, it instantly evokes a closer connection. That’s the power of the second-person point of view—that is, writing “you” and “your.” Addressing your reader directly helps to close the distance between them and their computer screen.
For some inspiration, take a look at Rover, a pet care marketplace for dog and cat owners. To describe its available services, Rover could have simply listed its main offerings: dog boarding, house sitting, dog walking, and so on. However, it goes above and beyond to connect with its audience by including an additional line describing each service.