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For 12 days we will give you a free preview of a different resource, covering in-depth strategy and actionable best practices you cannot miss! Come back every day as we’ll be continuously updating this post to show you more and more winning marketing advice.
Our 12 insights include (more to be revealed each day):
We start the 12 days off by answering one of the most sought-after answers this time of the year: “What trends in marketing are likely to have the biggest impact for my business in 2018 and beyond?”
Take a look inside:
The growing importance of mobile marketing and apps is shown by these stats (Source: Smart Insights Mobile Marketing Trends statistics compilation)
- More than 50% of searches are on mobile
- 91% of Facebook usage (Daily Active users) is on mobile
- 80% of Facebook advertising revenue is on mobile
- 90% of mobile media time is spent in apps
The importance of mobile platforms is shown in this interesting visual from comScore. It suggests that rather than following Google’s ‘Mobile-First’ mantra, most businesses need to develop a multichannel or multiplatform strategy to engage consumers across mobile and desktop
Gartner feature Conversational User Interfaces as one of the emerging technologies on their hype cycle which we feature later in this article. We define the scope of Conversational UIs to include:
- 1. Chatbots. We featured several examples of these in 2017 which run on proprietary platforms. Marketers should also consider integrating with standard platforms for customer service or pre-sales support, for example, Facebook’s Bot Engine for Messenger, which went live in April 2016 when Google also announced its assistant service at Google I/O.
- 2. Software and human-assisted support. Human-assisted live chat has existed for some time. What is new here is the addition of segmentation and automation rules to trigger messages on site, in-app or through email via technologies like Intercom, Helpcrunch and Drift. These offer not-only service, but can also support sales and audience engagement and are a great fit for smartphone use.
- 3. Voice controlled search assistants. Voice controlled searches are rising and likely you’ll know about Apple’s Siri, Microsoft’s Cortana, Amazon’s Alexa and Google’s Assistants which can be used on smartphone,
- 4. Voice controlled connected devices. Adoption has been boosted by advertising from Amazon for its Echo devices and Google’s Home devices launched in October 2017.
For most businesses, 1 and 2 are going to be of most practical application. It will be interesting to see how Chatbots prove to be, to end users. We’re certainly excited by the potential of Intercom, here is an example from our instance showing rules we have set up to trigger messages in real-time suggesting content to members. These give far higher response rates than email since they don’t suffer from inbox competition and are in the context of a website visit.
Online publisher TechCrunch has noted the trend in Chatbot use, saying that Chatbots have suddenly become the biggest thing in tech, explaining that they promise to:
“Unlock the ability to provide personalised, interactive communication akin to talking to a human customer service or sales rep, but at scale for much cheaper than call centres”
From Facebook’s Mobile Messenger through Facebook’s acquisition of WhatsApp and rebuff by Snapchat to the popularity of apps in non-Western markets like WeChat, there is a continued and growing wish for consumers to communicate directly outside of public social network pages. This is really the last frontier for social media monetization, so we can expect to see some major changes here in 2018 with new options for paid media on messaging apps, although this will be limited since the app owners have committed in the past to keeping messaging ad-free.
So, reaching and influencing consumers as they move from public social media to messaging will remain a challenge to businesses, but as this next trend shows, there will be new options for reaching consumers via messaging.
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