Author(s): Julie A. Ask, Frank E. Gillett, and Jeff Becker
Alphabet has announced it will acquire Fitbit for $2.1 billion. This acquisition will improve Alphabet’s health and wellness offerings and makes it more competitive. Forrester forecasts that smartwatch sales will surpass those of fitness trackers in 2020, with Apple Watch being the market leader. If Alphabet hopes to catch up, it will need to address broader data privacy concerns prevalent among consumers – as only 25% trust Alphabet to protect their data. If Alphabet can do this, it will find ample opportunity in healthcare. Sixty-five percent of consumers age 65 and older reported a willingness to share data from smart devices with their healthcare providers. Meanwhile, health insurers like UnitedHealthcare, Aetna, and Devoted Healthcare have begun subsidizing the cost of wearables for members.
This acquisition means:
- Alphabet now has a consumer engagement strategy. Alphabet’s inaugural healthcare product was Google Health, a patient portal that launched in 2008 and shuddered in 2011. Since that hiccup, Alphabet has focused its healthcare ambitions on creating AI that solves healthcare business problems, largely sidestepping the need to engage directly with healthcare consumers. This acquisition means that Alphabet recognizes that it can’t be a healthcare vertical player without a consumer engagement strategy. For HCOs, this means Alphabet will now be a one-stop shop for consumer data capture and AI-generated health and wellness insights.
- The number of healthcare visits will increase as clinical alerts nudge more consumers. Consumers will be inundated with way more clinical alerts—for better or worse. Wearables makers like Samsung and Apple are beginning to present customers with clinical alerts, such as Apple Watch’s atrial fibrillation alert. Expect Alphabet to follow Apple and Samsung’s lead and deliver its own clinical alerts directly to consumers. If they’re specific enough, these alerts could help identify undiagnosed medical conditions in the general population. Today, however, these alerts have very high false-positive rates and could drive up unnecessary visits to docs and out-of-pocket costs for the “worried well.”
- HCOs will have streaming access to patient-generated health data insights. HCOs have long been unsure how best to leverage patient-generated health data from fitness trackers. Those days could soon end as Alphabet data scientists work to generate valuable insights from Fitbit’s streaming data. Expect Alphabet to make these new insights available — with consumer consent — across the industry, augmenting the efforts of age-in-place tools, chronic disease management teams, and drug discovery researchers.
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