The Age of Amazon: Maximizing the B2C Marketing Opportunity has also found that only 15% of marketers agree they are using Amazon Marketing Services (AMS) to its full potential, while only 17% say they have a fully defined AMS strategy.
The report is based on a survey of more than 250 North America-based business-to-consumer marketers carried out in July 2017, and in-depth interviews with those actively using Amazon as a marketing and sales platform for their own brands or on behalf of their clients.
According to the study, the huge reach of Amazon makes it an increasingly attractive platform for advertisers, with AMS paid search products gaining traction with brands and agencies who are benefiting from impressive return on advertising spend.
As part of the research, ClickZ also carried out an online survey of 1,600 U.S. consumers, looking at usage of Amazon, and comparing research and buying behavior for eight categories of retail including grocery, clothing, home electronics and pet care.
The consumer survey, which was carried out in August 2017, found that 66% of consumers surveyed had bought clothing from Amazon in the previous 12 months, compared to 64% for personal care products and 63% for furniture or home décor.
Only 43% of consumers had bought grocery products through Amazon in the last 12 months though, according to the research, this figure is set to grow as Amazon scales up both AmazonFresh and Amazon Prime Pantry programs following its acquisition of Whole Foods.
Kerry Curran, Managing Partner, Marketing Integration, Catalyst, said: “Today, it’s not enough to simply spend more with Amazon. With multi-factored opportunities for product promotion, brand investment needs to be expertly managed for maximum return.” She added: “In this Age of Amazon, brands must be strategic, savvy, and internally integrated to maximize sales.”
Chris Humber, Head of Search, Catalyst/GroupM, explained why Amazon was well positioned to increase its market share for paid search advertising: “Amazon has transactional data, it knows who you are and what you are purchasing. It’s the Holy Grail, and what Google would like to have, the missing piece that allows Amazon to move from predictive to prescriptive search, so they can recommend proactively.”
The research also explores the use of Amazon’s Alexa Voice Service by consumers, and the extent to which brands are planning for the growth of voice search.
According to the consumer survey, 14% of consumers own an Amazon Echo, and a further 32% are considering it. The marketer survey found that only 15% of businesses have developed Skills on Alexa, with a further 23% of companies planning to do so later this year.
The report is available for download from ClickZ here (registration required).
Catalyst is a leading digital marketing agency that has focused on search and social marketing expertise for over 19 years. The agency specializes in developing digital solutions that are innovative, effective, and consistently deliver business results for Fortune 1000 companies. Catalyst’s services include search engine optimization (SEO), paid search (SEM), paid social, advanced marketing on Amazon, and more.
ClickZ is an online publication that provides cutting edge news and insight to digital marketing professionals and business leaders. Its intelligence division delivers in-depth industry leading research that analyzes key topics affecting digital marketers today.
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