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Digital marketing has given way to multi-channel marketing; and today, we are rapidly approaching the omnichannel marketing age. As the rate of marketing innovation continues to accelerate, most organizations are having a hard time keeping up with the speed of digital transformation. Here are seven major marketing trends to implement among organizations for 2020 and beyond:

Omnichannel support

Customer Support

Artificial Intelligence & Chatbots

Real-Time Communication

Video

Social Media

Ticketing Systems

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