bank of america

Our Efficiency Is Driven By Technology

“It’s absolutely a fair statement that we are actually a technology company that is really fabulous at banking,” says Bank of America CEO Brian Moynihan. “We have 37 million digital customers, 28 million mobile customers. It’s all been automated, wires and stuff, but now the interface with the customers is much more automated. That efficiency …

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Chatbots Have Taken Over Banking, So Now What?

For banks, the use of chatbots enters a new stage of customer engagement strategies in 2019. Key takeaways Since 2016, global banks have led a gold rush towards the implementation of automated chatbot technologies, spurred by changing consumer behavior and profit-margin expansion. Technologies powered by artificial intelligence require additional prudence due to the sensitive nature …

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It Takes Both High-Touch and High-Tech, Says Bank of America CEO

Bank of America has gone massively digital and it is now powering their growth. “We had a billion and a half logins to our apps last quarter,” says Bank of America CEO Brian Moynihan. “This is not theoretical. We are one of the largest digital companies. We are also one of the largest physical companies. …

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Digitalization Is Not Something That’s Coming, It Already Exists

Digitalization is not something that’s coming, this is something that already exists, says Bank of America CEO Brian Moynihan. He says that 25 percent of their sales are done on digital. Moynihan says his goal is to bring the whole banking system to the digital age to make it more efficient for customers. Brian Moynihan, …

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The State of Hispanic-Owned Businesses

Hispanic-owned businesses are on a roll. Since 2011, the five-year average growth rate in the number of Hispanic-owned businesses has been double or triple the national average for all businesses, according to the Stanford Latino Entrepreneurship Initiative. All told, Hispanic-owned businesses contribute $700 billion annually to the U.S. economy, according to the U.S. Hispanic Chamber …

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