BrandViews / Freshdesk

Did You Know That Social Media Can Help You Collect Customer Feedback?

“Satisfied customer is the best source of advertisement.” – G.S. Alag Let’s be honest: customer feedback was, is and will be important to the development of your business. Why? Well, the truth is, the purpose of any business was, is and will be to fulfill customers’ needs by – Providing the best customer service possible– …

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6 Tips to Train Enthusiastic, Empathic Support Representatives

In customer support, it’s one thing to resolve tickets efficiently and quite another thing to empathize with each and every customer, and craft personalized responses to every message received. This can take a toll on the customer support agent. To improve agent enthusiasm and to help them deliver incredible customer experiences becomes a challenge. Even …

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