CRMNews

Have Sales Conversations that are ‘Authentic at Scale’

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Yesware Founder Matthew Bellows says that it’s important that the relationship between the salesperson and the prospect is authentic, genuine, and honest. That’s why Bellows advocates a sales prospecting concept he calls ‘Authentic at Scale’ which uses Yesware technology to have genuine authentic communications with customers and prospects. Matthew Bellows, Founder & Chairman Of The […]

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Who’s Not Going Through a Customer Transformation?

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Salesforce is booming and the reason is that virtually every company in the world is going through a huge digital transformation, according to Salesforce co-CEO Marc Benioff. “The reason why is every company that we’re dealing with is going through a huge digital transformation and every digital transformation begins and ends with the customer,” says

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What We Really Have is a Business Model Disruption

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In 2010, Freshworks started as Freshdesk with a dream to make a dent in the world of customer support. The company has grown exponentially since then, moving well beyond customer service offering products that compete directly with Salesforce and others…  By necessity, from their humble beginnings in Chennai, India eight years ago, Freshworks brought an

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Adobe Creating an Industry Around Digital Engagement and Customer Experience Management

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Shantanu Narayen, Adobe CEO, recently discussed on CNBC about how Adobe is working to actually create a brand new industry focused on digital engagement and customer experience management. I thought this was interesting in that this makes Adobe a CRM company competing with the likes of Salesforce, rather than what most people think when they hear

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5 Reasons Your Business Needs CRM Right Now!

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Customers are the lifeblood of any business, which is why companies should have clear strategies regarding their customer relationship management (CRM). One way to do this is by using CRM software. These programs gather all the data regarding your customers and prospective clients in one place. It can also assist you in going digital with your

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5 Best CRM Mobile Apps for Doing Business on the Go

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Entrepreneurs today are busier than ever, working even when they’re away from the office. A good Customer Relationship Management (CRM) program goes a long way in helping to keep track of client information, manage data on deals (both past and present) while still having access to all the tools they require to stay productive. But

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Slack Lets You Get Even More Work Done With New ‘Actions’ Tool

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In its bid to become more than just a messaging platform, Slack has been collaborating with several companies to building integrations across apps. Called “Actions,” this simple shortcut lets you work with productivity tools like Asana, Zendesk, Jira, and Hubspot, among others without leaving the app. Similar to Slackbots, Actions let users turn any Slack conversations

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Square Acquires Weebly for $365 Million, Aims to Be a One-Stop Solution for eCommerce Businesses

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Digital payments company Square has announced plans to acquire Weebly for approximately $365 million in cash and stock. The purchase was in line with Square’s objective to provide a cohesive solution to entrepreneurs in running their businesses across all channels. Known for its payment software and hardware, Square has diversified its portfolio to include money

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Google’s Speech-to-Text API Gets a Big Overhaul That Could Benefit Businesses

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Google has disclosed plans to improve its Cloud Speech-to-Text API using the same speech recognition technology that’s being utilized to power Google Assistant and Search. The updated API (formerly known as Cloud Speech API)  is predicted to enhance its voice recognition performance and reduce transcription mistakes by as much as 54 percent. The announcement came last week

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Salesforce is Working on a Blockchain Product, Could Be Released at Dreamforce 2018

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Cloud computing company Salesforce is reportedly working on a blockchain product. If all goes well, the San Francisco-based company might even announce the newest addition to its services during Dreamforce, Salesforce’s yearly customer conference. The alleged blockchain product was revealed during an interview conducted by Business Insider’s Julie Bort with both of Salesforce’s co-founders Parker

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