Usefulness Content Freshness Read “Ignore Your Customers” if you do NOT want your hard-won customers to go away. Because if you ignore them, they surely will go away. Once you have your customers, this book shows you the steps to keep them and thrill them. Micah Solomon, a world renowned customer service expert, is one […]
Ignore Your Customers (And They’ll Go Away) – Book Review Read More »
Technology has changed every aspect of business including customer service. Because of technology, customers no longer passively consume your marketing and advertising. They can research your claims, compare your business within seconds, and choose from a global marketplace of options. Technology also gives customers a larger platform than ever before. In the past, businesses only
Deliver Better Customer Service Experiences With These 10 Books Read More »
Usefulness Content Freshness You’ve created the brand. You’ve acquired the customers. Now how do you use your brand to continue growing customers? If you need help in this area, “Experience My Brand: How Successful Companies Develop Loyal Customers and Increase Profits” might be able to help.
Experience My Brand Ties Customer Service Efforts to Profitability Read More »
Usefulness Content Freshness “Tired of being overwhelmed by marketing advice? Customer, LLC: The Small Business Guide to Customer Engagement & Marketing” was written to help small business owners break up with overly complicated, time-consuming, and distracting marketing advice. “Customer LLC” provides a simple perspective that can
Moving From Social Media Hype to Deeper Customer Expertise Read More »
