Businesses are quickly changing the way they operate by automating menial tasks with the help of Artificial Intelligence or AI. More companies are now using chatbots to help users accomplish tasks that would, in the past, require the assistance of a customer service representative. Despite the rapid progress, however, experts say that there is still […]
Can AI Replace Your Customer Service Representative? Read More »
Chatbots are becoming more sophisticated and are changing the way people communicate on the internet. Although relatively new, chatbots hold a lot of promise and are bound to change the way business owners conduct online marketing. Building the perfect chatbot for your business requires proper research and flawless execution for a seamless user experience. Learn
Tips for Building the Perfect Chatbot for Your Business Read More »
Gender Differences in Customer Expectations on Social Media [Infographic] By now, we all know that customers expect quality service on social media. However, you might be surprised to learn that men and women approach their online complaints differently. A study by digital commerce agency Corra uncovered some interesting gender differences in customer service expectations. If your
Gender Differences in Customer Expectations on Social Media [Infographic] Read More »
It’s no secret we love our customers. After all, they constantly inspire us to provide them with remarkable experiences! That’s why we push ourselves seven days a week to partner with our customers and help them grow their businesses and audiences with email. And now we’re particularly excited to announce that we’ve received some additional acknowledgement
Dear AWesome Customers: Thank You! Read More »
“I’ll have a venti latte, triple shot, coconut milk, with a sprinkle of cinnamon.” If you frequent Starbucks, you’ve probably heard other customers give complex orders like this. Maybe you give them yourself. Do Starbucks’ customers blink at the verbal gymnastics some customers perform just to get their cuppa joe? Not at all. In fact,
Business Service Companies: Learn from Starbucks How to Treat Customers Read More »
Customer reviews are one of the most important pieces of your marketing campaign, and research has indicated they may have significant impact on your ranking in search. In fact, 84% of consumers trust an online review as much as they would a personal referral. However, not all reviews are positive. At some point throughout the
The most effective ways to respond to negative reviews Read More »
