Interviews

AI Will Not Only Allow for More Human Empathy, It Will Create It

[ad_1] Two years ago I had a chance to speak with Merijin te Booij, CMO of Genesys, a leading provider of omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises.  And last week I had another sit down with him during the company’s annual user conference; Xperience 2019. And with two …

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Here’s What Punk Rock Can Teach Us About Customer Experience

[ad_1] So this one is a little different, but what do you expect when somehow Johnny Rotten and the Sex Pistols (along with The Clash, Fugazi and other Punk Rock bands) are used to potentially put us back on the right path to creating the kinds of experiences important to customers today. A path CX …

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PPC For Noobs: Tips for Starting Your New Job in Digital Marketing

[ad_1] Starting any new job is difficult: Getting a lay of the land from office desk maps, realizing who is in charge of what, and discovering the ins and outs of whatever industry in which you’ve chosen to work. I was ruminating on my early days working in digital marketing and the stress it brought …

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Amazon and the Trade War Between the US and China

[ad_1] It appears like we may have averted a tariff war with Mexico, even though it’s still a bit early to tell if that will really be the case.  But there’s another tariff war that’s still in effect right now between the two biggest economies in the world – The USA and China. But are …

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AI Mimics Humans, Automates Much, But Won’t Take Your Place

[ad_1] For those of you who’ve been checking out the series lately know I’ve been to a number of industry events over the past several weeks speaking with a number of folks, with most of these conferences taking place in Las Vegas. Well, brace yourself for this, I was in Vegas again…for another conference…again. But …

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Master the Art of Managing Your Millennial Employees with These Simple Insights

[ad_1] Ramon Ray talks about the intricacies of working with today’s 20 and 30-somethings with Chris Tuff. Chris is the author of the USA Today and LA Times bestselling book, The Millennial Whisperer: The Practical, Profit-Focused Playbook for Working With and Motivating the World’s Largest Generation. Chris shared that he fell into the technology space after …

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