Interviews

SMBs Satisfied with Digital Transition Miss Out on Digital Transformation

Last year I caught up with my buddy Joe Galvin. Galvin serves as Chief Research Officer of Vistage. The business advisory and executive coaching organization’s membership includes more than 22,000 business owners and executive leaders. Recently I caught up with him again. And we talked about a phrase that continues to get a lot of …

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Selling on Amazon Not as Important as Having Your Own Branded Site?

I attended Magento Imagine last week. And it gave me the chance to speak to Brooks Robinson. He acts as CEO of Springbot. The company built this marketing automation application specifically for SMB e-commerce retailers.  The company has served this audience for seven years. And they also act as a long time Magento partner.  So …

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Making Mobile Shopping More Seamless is a $9 Billion Opportunity

I’m smack dab in the middle of seven weeks of seven industry conferences. And yes I’m still in Las Vegas.  But this week I got the opportunity to check out Magento Imagine. This event serves as the eCommerce platform’s annual user conference.  This year’s Imagine marked the eighth time Magento held the conference. But this …

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Voice’s Impact on the Customer Journey Is Bigger Than People Think

I’ve been to Vegas so many times already this year I’m thinking about going for a DJ residency at The Palazzo.  Maybe Wayne Newton can put in a good word for me. But I digress. The Impact of Voice Technology One of those trips to Vegas was for Adobe Digital Summit, where I had an …

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How is Chick Fil A Using Voice Technology? – %%sitename%%

Last month at a CRM (customer relationship management) conference I ran into my supervisor at my very first professional job, Jay Duff.  Back then we helped sales reps use CRM to manage their territories. But today Jay works at Chick-fil-A leading some of their development around analytics, artificial intelligence and speech technology. Jay shared a …

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Life Changing Decisions By Our Digital Personas %%sep%% %%sitename%%

Brian Solis has written a new book. And he calls it Lifescale – How to Live a More Creative, Productive and Happy Life. The book serves as a departure from his previous work. And this includes books like X: The Experience When Business Meets Design and What’s The Future of Business.  These books focused on …

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