At the Streaming Media East 2018 conference, David Clevinger, Senior Director, Product Management & Strategy, IBM Cloud Video, discussed how Watson’s AI technology was used at the recently concluded US Open Tennis Championship: The typical use case that we’ve been seeing is media entities that have large back catalogs of content that was originally created […]
How IBM Watson AI Technology Was Used at the US Open Read More »
“We cannot control our adversary,” says Rick McElroy, Security Strategist for CarbonBlack, a leading next-generation cybersecurity firm. “Although we can choose to control them once in our environment. We have little to no control over when the “big attack” happens. For too long I think we have focused so hard on finding the adversary that our
Bill McDermott, who went from teenage deli owner to SAP SE Chief Executive Officer, recently gave an inspirational talk about how focusing on the customer is the most important thing for any business to succeed. Below is a brief excerpt: I came to the clear conclusion that there’s a perfect correlation between winners having dreams and accomplishing
Focus on One Thing and One Thing Only… The Customer Read More »
Everyone hates automated customer support… right? Actually, every customer hates automated customer support. Companies love it because it saves them money that they assume is pure overhead. However, what if automated support could be beneficial to both customers and companies? That’s the promise of AI-powered automated customer support. “A big part of what we need to be
What Are Businesses Trying to Accomplish with AI-Powered Customer Support? Read More »
The saying “If you can’t beat them, join them” certainly holds true for Atlassian and Slack. The former is selling its rights to HipChat and Stride to rival Slack and will even making a small investment in the company. The surprising news was announced recently by Slack CEO Stewart Butterfield. Aside from tweeting his company’s
HipChat Maker Atlassian Calls It Quits, Sells to Rival Slack Read More »
Dropbox took advantage of the Google Next event to reveal its new Gmail add-on. The first product of its partnership with Google, the extension will make it easier for Dropbox users to find, send, and save files from inside their Gmail inbox. Gmail users who install this new plug-in will be able to attach a
New Drop Box Add-On Makes it Easier to Find and Share Files in Gmail Read More »
A new Google Mail feature has caused the Department of Homeland Security (DHS) to raise concerns about users’ privacy and security. According to reports, Gmail’s new “Confidential Mode” can be used to instigate scams like phishing. In April, Google revamped Gmail’s look. Along with a sleek, new user interface, the company also introduced several new
Gmail’s ‘Confidential Mode’ May Expose Users to Phishing Scams, Raises Red Flags at DHS Read More »
Microsoft is gearing up for its yearly Inspire event and has drummed up interest with the announcement of a free version of Microsoft Teams. The Teams platform has been around since 2016 and 200,000 companies are now using it. However, the lack of a free version or a freemium tier and the $60 annual fee
Microsoft Now Has a Free Version of Teams, Takes on Rival Slack Read More »
Microsoft revealed last week that major updates are headed to Microsoft Office. These changes are for Office 365 and Office.com users and are expected to start rolling out beginning this month and will continue throughout the year. People can expect to see changes like a simplified command ribbon, new colors and icons, and enhanced search
Microsoft is Making Office 365 Better, Here’s What to Expect Read More »
Microsoft is reportedly in acquisition talks with GitHub, according to sources privy to the matter. Based on the Bloomberg report, the deal to purchase one of the biggest code repository companies will be announced as early as Monday. Founded in 2008, GitHub was a popular hosting site of codes, projects, and documentation for several developers
Microsoft is Reportedly on the Verge of Acquiring Github Read More »
