leadership

Overcoming Negative Employee Survey Responses

PublicDomainPictures / Pixabay Properly administering and evaluating employee surveys can uncover deep insights for an organization that would otherwise be left hidden. While it can feel reassuring to receive positive comments, there will often be negative survey results as well. Instead of viewing unsatisfactory feedback as a disaster or a permanent problem, the most successful

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5 Ways Leaders Can Handle Disappointment Better

Foundry / Pixabay Disappointments are a common feature in the business world. While you’ll have successes, you’ll also experience a good share of disappointments. That, however, isn’t the challenge. It’s how you react and handle the disappointment that’s of importance. The obvious knee-jerk reaction is to rage with anger, outrage and punishment, but there’s a

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Customer Centric Leaders Have a Service Focus Where Authenticity Trumps Ego

Lars Bjork, the of CEO Qlik, has built the company with a service focus around a “we” Leadership Style. My father had a particular view of service. You served your customers, your employees, your family, your community and your shareholders. He would employ people fresh out of jail to give them a second chance. He

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Four Killer Reasons Every Creative Person Must Write

Ray Bradbury once said that “you must stay drunk on writing so that reality cannot destroy you.” Some of you may have perked up at the idea that a famous writer has endorsed writing blog posts while smashed on gin and tonics. What this really reveals is something important about how useful writing is in

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