Reducing customer churn

4 ways to build trust with your new e-commerce customers

ecommerce, Ecommerce strategy, Livechat customer service, Reducing customer churn / Good To SEO

Keeping new customers satisfied is compulsory if you are to have any chance of turning them into regular customers As an e-commerce business owner, you probably understand the important role that “trust” plays in converting first-time visitors into paying customers. This set of visitors would never complete the checkout process if they find anything that […]

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How to build trust at every stage of the customer journey

Learn how to transform uncertain prospects into brand advocates one step at a time Marketers often see the customer journey as a linear progression of four stages: Awareness Interest Consideration Purchase But there’s one important thing most of us tend to forget – the customer journey is no longer linear. Gone are the days when