Small Business Advice

12 Approaches for Sharing Important News with Employees — the Right Way

Part of being the head of a company — of being a leader in general — is having to disseminate information to others. In times of success, that communication can be like riding a wave of victory. In harder times, sharing tough choices or unfortunate events can bring heartache, as well as spark rumors, all …

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How This Cat Entrepreneur Used Scientific Thinking to Improve His Products

“Scientific thinking” probably isn’t a term you’d associate with the world of pet furniture. The pet products industry is full of superfluous features and maximalist designs. But Tuft and Paw is doing things a bit differently. Founder Jackson Cunningham explained in an email interview with Small Business Trends, “My girlfriend and I are cat people. …

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These 10 Small Business Growth Tips Will Take You from Novice to Expert

Growing a business requires tons of different elements to come together perfectly — your team, your personal habits, your marketing strategy. Ask Questions as a New Manager When you’re just building a small business team, it can take some time to adjust to your role as a leader. According to Chris Zaugg of Uptick, one …

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Intercom Says It’s Going to Change Business Communication in a Big Way

A new AI-powered  bot will answer common customer questions automatically. The aptly named Answer Bot from Intercom promises to resolve 29% of customers’ common questions instantly and improve all-important  response times by 44%. It’s good news for small businesses as their client base grows exponentially with people who demand near real time responses. What’s more, …

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