social media customer service

5 Ways to Know If You’re Chatting with a Human or Robot

The use and utility of online chat and chatbots, powered by improving levels of AI, are increasing rapidly. During these transitional times, it’s interesting to know with which we which are we interacting: a real human being or AI/chatbot? We’ve developed five techniques for determining if you’re dealing with a real person or an AI/chatbot. …

5 Ways to Know If You’re Chatting with a Human or Robot Read More »

Untitled design 1

Gender Differences in Customer Expectations on Social Media [Infographic]

Gender Differences in Customer Expectations on Social Media [Infographic] By now, we all know that customers expect quality service on social media. However, you might be surprised to learn that men and women approach their online complaints differently. A study by digital commerce agency Corra uncovered some interesting gender differences in customer service expectations. If your …

Gender Differences in Customer Expectations on Social Media [Infographic] Read More »