Hans / Pixabay Making sure that your client onboarding process is successful is crucial for any service company. When done well, your onboarding process is the mechanism through which your business development and/or sales team does an elegant handoff to your service delivery people. This instills confidence in your offering, and makes your new customer […]
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Looking for an outsourced contact center partner is one of the most complex undertakings for any strategic sourcing professional. It requires a thorough understanding of the contact center world as well as the inner workings of your organization’s processes, business objectives, and brand promises. Finding the right contact center for you is going to take
5 Top Procurement Tips for Seeking an Outsourced Contact Center Read More »
The physical and digital worlds are accelerating fast, now colliding head-on. In manufacturing, this collision and resulting fusion represent the frontier of innovation and reinvention. Exemplifying this physical-digital collision is the use of “Augmented Reality” to design, manufacture, and service products. This blog discusses several exciting use cases for this technology in smart manufacturing. AR
Augmented Reality is Energizing Smart Manufacturing Read More »
Google leads the world in technological advances that affect the way we live and do business. At the Google I/O developer conference this week, we glimpse a preview of how people will interact with computing in the near future. Shoreline Amphitheater in Mountain View, CA, scene of the 2017 Google I/O conference Kicking off the
What Your Business Can Immediately Take Away from Google I/O Read More »
