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China Customer Relations Centers Inc. (NASDAQ:CCRC) and TTEC Holdings Inc. (NASDAQ:TTEC) compete against each other in the Business Services sector. We will contrast them and contrast their institutional ownership, profitability, risk, dividends, analyst recommendations, earnings and valuation.

Earnings and Valuation

Gross RevenuePrice/Sales RatioNet IncomeEarnings Per SharePrice/Earnings Ratio
China Customer Relations Centers Inc.120.27M1.6015.74M0.8614.15
TTEC Holdings Inc.1.52B1.0725.97M-1.910.00

Table 1 shows top-line revenue, earnings per share and valuation of the two companies.

Profitability

Table 2 provides China Customer Relations Centers Inc. and TTEC Holdings Inc.’s return on equity, net margins and return on assets.

Net MarginsReturn on EquityReturn on Assets
China Customer Relations Centers Inc.13.09%42%30.9%
TTEC Holdings Inc.-1.71%-7.8%-2.5%

Liquidity

China Customer Relations Centers Inc.’s Current Ratio is 3.1 while its Quick Ratio is 3.1. On the competitive side is, TTEC Holdings Inc. which has a 2.1 Current Ratio and a 2.1 Quick Ratio. China Customer Relations Centers Inc. is better positioned to pay off short and long-term obligations compared to TTEC Holdings Inc.

Dividends

TTEC Holdings Inc. also pays out annual dividends at $0.55 per share and at a 1.59% dividend yield. No dividend is paid out for China Customer Relations Centers Inc.

Institutional & Insider Ownership

The shares of both China Customer Relations Centers Inc. and TTEC Holdings Inc. are owned by institutional investors at 0.3% and 27.5% respectively. About 39.85% of China Customer Relations Centers Inc.’s share are owned by insiders. Competitively, 1% are TTEC Holdings Inc.’s share owned by insiders.

Performance

Here are the Weekly, Monthly, Quarterly, Half Yearly, Yearly and YTD Performance of both pretenders.

Performance (W)Performance (M)Performance (Q)Performance (HY)Performance (Y)Performance (YTD)
China Customer Relations Centers Inc.-6.59%23.63%26.59%-32.93%-22.64%-28.72%
TTEC Holdings Inc.-6.26%7.83%8.59%-24.57%-31.45%-31.88%

For the past year China Customer Relations Centers Inc. was less bearish than TTEC Holdings Inc.

Summary

China Customer Relations Centers Inc. beats on 10 of the 12 factors TTEC Holdings Inc.

TeleTech Holdings, Inc. provides technology enabled customer experience services. It operates through four segments: Customer Management Services, Customer Growth Services, Customer Technology Services, and Customer Strategy Services. The Customer Management Services segment offers customer experience delivery solutions, which integrate technology with customer experience professionals to optimize the customer experience across various channels and stages of the customer lifecycle from an onshore, offshore, or work-from-home environment. The Customer Growth Services segment provides technology-enabled sales and marketing solutions, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth, and retention services. The Customer Technology Services segment offers system design consulting, customer experience technology product, and implementation and integration consulting services, as well as manages clientsÂ’ cloud and on-premise solutions. The Customer Strategy Services segment provides professional services in customer experience strategy and operations, insights, system and operational process optimization, and culture development and knowledge management. The company serves automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, travel, and transportation industries. It has operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, China, Costa Rica, Germany, Hong Kong, Ireland, Lebanon, Macedonia, Mexico, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, Turkey, the United Arab Emirates, and the United Kingdom. TeleTech Holdings, Inc. was founded in 1982 and is headquartered in Englewood, Colorado.




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