Last year was full of grand ideas, innovations and surprises in the customer support field. And the biggest humbling.
Search engines and people love the Frequently Asked Questions (FAQ) pages. Having a well-written FAQ section on your website.
Consumers have high expectations for companies to prioritize corporate social responsibility (CSR). At the same time, however, many consumers.
When thinking of social media teams, I always imagine the war room created by the Oreo team. Back in.
The rise of mainstream artificial intelligence is upon us. Right now, machines and programs are being created that are capable.
A motivated customer with an ax to grind can damage the reputation and revenue of an eCommerce store. Negative.
Technology has surely proven its impact on the world. For nearly two decades now, it has paved the way.
Everyone hates automated customer support... right? Actually, every customer hates automated customer support. Companies love it because it saves them.