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Has customer experience stalled?


This infographic summarizes the latest research carried out by Confirmit, which shows a clear stagnation in the industry.


But fear not! You should see this as a great opportunity to step up to the challenge and create a truly differentiated program that delivers: 


  • a holistic customer view
  • better business decisions throughout the organization
  • proven ROI to secure the long-term success of your program.

Our research differentiates Leaders from Laggards in terms of organizational results and ability to secure future investments. Although only 16% of our audience were the Leaders category (vs. 33% Laggards), the lessons we gain from their insights prove invaluable in helping us carve the way to better customer experience management.


This infographic shows you how to get started on the path out of the CX slump. We’ve distilled it down to 3 key steps:


  • One Rallying Cry
  • Focus on Better Decisions
  • Prove your Worth

For each of these steps, we give you a top tip and a critical skill CX professionals will need to master for the future.


Download this infographic so you can be on your way out of the slump and towards true CX success.








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