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Is it time to add a Journey Manager to your customer experience team?

Product managers have long been part of product marketing teams, but Kerry Bodine, customer experience expert and coach, says it’s time for businesses to consider a new role: Journey Manager. “I would argue that every single thing your organization does influences the customer journey,” said Bodine. Bodine shared her ideas on the journey manager role …

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Expired Food, Rogue Selling Coaches Add to Tough Earnings for Amazon

Amazon 2019 Third Quarter Earnings Shock Amazon reported third-quarter profit of $2.1 billion yesterday, or $4.23 a share, on sales of $69.98 billion. Now to me that sounds pretty good compared to sales of $56.58 billion a year ago, but earnings declined from $5.75 a share, the first time Amazon earnings decreased year-over-year since June …

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