Agents

LivePerson’s Maven bot platform puts conversational AI in customer agents’ hands

A screenshot from LivePerson’s Maven bot platform. Conversational commerce provider LivePerson is out with a new platform that counts on customer service agents working with AI to create and orchestrate chatbots. “We now know,” founder and CEO Robert LoCascio said, “that people in contact centers, who converse with consumers everyday, are the best conversational designers […]

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In the Future, Experience Using Intelligent Agents May Help You Get A Job

Interviews / Good To SEO

It’s been nearly three years since I had the pleasure of speaking with Dennis Mortensen, founder and CEO of X.ai — the service behind Amy and Andrew — autonomous AI assistants who schedule meetings. Since three years in tech is like 20 years in real life, and with smart, digital assistants being at the top of

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Marketing Day: Amazon’s 100M Prime members, voice agents & Google’s antitrust cases

Channel: CMO Zone, Marketing Day, SEO BLOG / Good To SEO

Amy Gesenhues is Third Door Media’s General Assignment Reporter, covering the latest news and updates for Marketing Land and Search Engine Land. From 2009 to 2012, she was an award-winning syndicated columnist for a number of daily newspapers from New York to Texas. With more than ten years of marketing management experience, she has contributed

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Voice agents and interfaces will require many new marketing strategies

A-From MTT, Amazon, Amazon: Amazon Echo, Channel: Martech: Marketing, Google, Google: Google Assistant, Google: Search, SEO BLOG, voice search / Good To SEO

The base of Amazon Echo, a smart speaker home of voice agent Alexa Every new marketing delivery system — such as TV, websites, social media, or mobile — starts off with a single approach. In the early days of web or mobile, for instance, marketers would contemplate if they had “a web strategy” or “a

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Personal agents. Voice search. Chatbots. Check out the SMX West keynote.

Channel: Industry, SEM Industry: Conferences, SEO BLOG, SMX & DMD Alerts, SMX® - Search Marketing Expo & Conference Series / Good To SEO

It’s been a while since search was limited to text on a computer screen. Nowadays, your target audience doesn’t even have to type a query to get results. Search is often voice-activated, happening across mobile and Internet of Things devices, like smart home speakers. Search is powering intelligent agents that are fast becoming a focal point

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Robot Doctors, Robot Sex Advice, and Robot Insurance Agents – The Brief for 11.02.17

CBM, SEO BLOG / Good To SEO

Here are the notes from the Chris Brogan Media broadcast for 11/02/17. (You can watch this on my Facebook account). The goal of these posts is that there are trends and ideas here that might impact your business now or soon. Think on the stories here and look for ways to adjust your business accordingly.

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Feedback Agents

SEO TOOLS / Good To SEO

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How To Make Room In Agents’ Schedules To Lend A Hand

BrandViews / zendesk, SEO BLOG / Good To SEO

Last week, advocates from our Madison, Wisconsin office shared some of the benefits they’ve experienced from participating in Zendesk’s Corporate Social Responsibility (CSR) initiatives. That’s all well and good, but if you’re a support manager, you might be thinking, “How can I take agents off the clock, and off the queue?” It can be hard

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