Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. Being dumped can be a drag. You may not see it coming. Your lover may not even be right to do it. But when it’s your spouse, then it surely causes uncontrolled anguish. That’s what a man […]
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. American Airlines is modernizing its planes. Well, some of them. Yet it only takes one serious incident to make you wonder how well any airline’s planes are being maintained, when the pressure is, these days, placed forcefully on
It’s hard being the CEO of United Airlines. Not to say it isn’t worth it: CEO Oscar Munoz reportedly made $18.7 million last year. But for that princely salary, he’s had to deal with some of the biggest self-inflicted bad corporate PR stories any company has managed to endure. All of this, by the way,
What’s the difference between United Airlines and Southwest Airlines? Recently, United Airlines announced it was going to replace its bonus system with a new lottery bonus system, and employees revolved. But, it turns out Southwest Airlines has had a different kind of lottery rewards program in place for more than a decade–and the employees I’ve heard from absolutely
Meet Mike, who works for Southwest Airlines. Actually, we’ll probably never truly meet Mike. We don’t even know his last name. All we know is that he’s part of the Southwest Airlines Social Care Team–the group of people on the other side of the Southwest Airlines Twitter feed. Oh, and we also know that he was working
Southwest Airlines Had a Brilliant Reaction When a Passenger’s WiFi Wouldn’t Work Read More »
We’ve seen it over and over recently, with passengers on United Airlines, Southwest Airlines, Delta Airlines, and now American Airlines. They witness or endure something disturbing: a dog placed in an overhead bin; a toddler and family kicked off a flight. Then, through a combination of passion, determination, immediacy and direction, they make the story go viral. Now,
American Airlines Passenger: My Son Nearly Died. This Change Is My Mission Read More »
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. You know what happened, don’t you, on flight 1284 from Houston to LaGuardia on Monday evening? A United Airlines Flight Attendant insisted a passenger’s carrier be put in the overhead bin. The carrier had a dog inside. The
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. What is happening on United this week? First, a Flight Attendant forces a passenger to put her dog into an overhead bin. And the dog dies. Now another passenger is making a claim that is, if true,
It’s easy to armchair quarterback someone else’s actions with which we disagree. First, there’s the benefit of hindsight. There’s also the advantage of listening and learning from the criticisms (or praises) to help shape our perspective. However, when it comes to assessing another’s idea or plan, we need to be mindful not to become another
A Major Lesson in Leading Change Courtesy of United Airlines Read More »
You may have heard: A Southwest Airlines passenger is suing Southwest for landing at the wrong airport. It’s the kind of case we talked about back in law school, and I was intrigued enough to dig up the court complaint down in Missouri. I’ve included it at the bottom of this story. But I think the
