Admitting that you made a mistake can be hard, but when it comes to customer interactions it’s important to.
NEW YORK, NEW YORK - JANUARY 08: (EXCLUSIVE COVERAGE) Jillian Michaels visits BuzzFeed's "AM To DM" ... [+] on.
There is an ecosystem in the world of the Internet. You have the content producers, you have advertisers and.
It takes 12 great customer experiences to make up for a single bad one. When something goes wrong, sending.
Rihanna Shamed Snapchat Into an Apology. Here’s Why Tech Companies Will Never Have Emotional Intelligence
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. Every.
When your business has an issue impacting your trustworthiness with consumers, the sooner you address the issue, the better.