Google has begun using Duplex, its AI chat agent that can arrange appointments over the phone, to contact businesses about the status of certain “in-demand” items like toilet paper, hand sanitizer, and cleaning solutions. As reflected in an update to a support webpage and confirmed to VentureBeat by a spokesperson via email, the company is […]
T-Mobile was having nationwide issues Monday. Graphic by Pixabay/Illustration by CNET If your T-Mobile service was having issues on Monday, you were not alone. The third-largest wireless carrier was having widespread issues around the country impacting the ability to make calls and send text messages starting shortly after noon ET. After spending over 12 hours
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Every second, robocallers place 3,961 phone calls, the majority of which are imposter scams attempting to sell, swindle, and scam consumers out of money or personal information. With robocall scams reaching epidemic proportions, many people now refuse to answer their phones to people outside of their circle of friends and family. This poses a challenge
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Pluto is a brave little planet on the outskirts of our solar system (Image: Nasa) It’s the most size-shamed world in the entire universe, but is it time we stopped being so mean about Pluto? A top Nasa boss has said that Pluto should no longer be regarded as a ‘dwarf planet’. In 2006, the
Nasa boss: Pluto is a planet so we need to stop calling it a dwarf Read More »
ORLANDO, Fla — Scams and robocalls are on the rise. How many calls did you make today? How many times did your phone ring? The average person receives or makes ten phone calls a day on their cellphone alone, but not all those calls are social or business. Wait! Before you answer that next call
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Clker-Free-Vector-Images / Pixabay Recently, someone made a comment saying, “It’s interesting to see cold calling coming back into style…..” The comment startled me, and I can see where the speaker was coming from, but I couldn’t have disagreed more. The reality is cold calling has never gone out of style. As you look at the
Is your business equipped to offer customers personalized experiences across multiple channels? In the era of instant communications and instant gratification, relationships between businesses and customers are changing. Driven by customers’ need for personalized and seamless interactions, brands are constantly adopting new communication channels, which allow them to reach customers at any stage of their
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Consumer Services Shoppers Often Start Their Journey with Search In most major consumer services verticals, over 50% of shoppers begin their journey with an online search. This option has become more attractive because of the prevalence of smartphones. According to Google, 75% of smartphone owners turn to mobile searches first to address their immediate needs.
Consumer Services Shoppers Are Calling from Search—Here’s What Marketers Can Do About It Read More »
