Centers

Modern Email Preference Centers: The Why & How

GDPR, in effect for 15 months now, has affected the marketing profession—marketing automation, in particular. Though information security and data protection have always been important considerations, they’ve now only grown in significance. As a wide-ranging piece of international legislation with clear restrictions on how businesses can and can’t use personal information, GDPR has made marketers […]

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How machine learning in data centers optimizes operations

Machine learning and artificial intelligence are popular topics for today’s IT professionals, but in the case of your organization’s data centers, they hold real promise. Machine learning software actively predicts situations faster than you or your team might notice them, and maybe even solves them more quickly. These systems are a logical extension of today’s

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Building and scaling global SEO Centers of Excellence

Wider spread internet adoption and mobile use worldwide are opening up lucrative new markets in Latin America, China and the rest of Asia-Pacific and more. Global opportunities bring with them a whole new realm of user behaviors, language and intent considerations, and search engine expectations for SEOs to navigate. Google is practically nonexistent in China,

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Rakuten Super Logistics To Open 6 New Ecommerce Fulfillment Centers

The recent USPS shipping structure changes will increase retailers shipping costs, says Rakuten CEO Mike Manzione. What Rakuten does is help retailers offset these increases by utilizing a network of order fulfillment centers, thereby controlling shipping costs while decreasing shipping times. “With the change to zone-based pricing for First Class Packages, all clients must reconsider

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Comparison of China Customer Relations Centers Inc. (CCRC) and TTEC Holdings Inc. (NASDAQ:TTEC)

China Customer Relations Centers Inc. (NASDAQ:CCRC) and TTEC Holdings Inc. (NASDAQ:TTEC) compete against each other in the Business Services sector. We will contrast them and contrast their institutional ownership, profitability, risk, dividends, analyst recommendations, earnings and valuation. Earnings and Valuation Gross Revenue Price/Sales Ratio Net Income Earnings Per Share Price/Earnings Ratio China Customer Relations Centers

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Deploying Robotic Process Automation in Contact Centers Improves Customer Engagement and Business Workflows

News Feed Item Deploying Robotic Process Automation in Contact Centers Improves Customer Engagement and Business Workflows By PR Newswire Article Rating: September 27, 2017 09:15 AM EDT     Frost & Sullivan whitepaper reveals how utilizing robotic process automation can boost business efficiencies and positive ROI without added costs  SANTA CLARA, California, Sept. 27, 2017

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