How to Unify Customer Communications when the Future is Channel-less

How to Unify Customer Communications when the Future is Channel-less

What’s the next phase for customer communications? You can already chat back and forth with customers through social channels, text messages, emails, and phone calls. All the right touchpoints are there, but they’re not necessarily as well connected as they could be.  For instance, can you start a conversation on the phone and pick up …

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