Chatbots

chatbot market

How is chatbot market growth changing the customer service & relationship dynamics?

The recent testing of an AI chatbot created by a medical software start-up is an apt instance demonstrating the developments in chatbot market. Tested by the Royal College of Physicians of London and found to be more accurate than general practitioners, this AI chatbot is on its way to making inroads in the chatbot market. …

How is chatbot market growth changing the customer service & relationship dynamics? Read More »

Zoe, the TrainedUp Pup chatbot

Growing Your Email List With Chatbots – Practical Email Marketing For Engagement With Customers | Benchmark Email Customers

As chatbots continue to grow in popularity, especially with the onset of AI-backed capabilities, their potential applications in the business realm continue to grow. According to Gartner, 55 percent of all companies will be using chatbots by 2020. Forrester research describes chatbot growth as “crazy,” stating, “Bots are easier to develop than apps, and they’re …

Growing Your Email List With Chatbots – Practical Email Marketing For Engagement With Customers | Benchmark Email Customers Read More »

medical chatbot

Major Trends Influencing the Healthcare Chatbots Market

Chatbots are artificial intelligence software that can have conversations with users based on the principle of natural language processing (NLP). The chatbot processes the input provided by the user, focuses on the semantics, searches for the terms in the knowledge database, and provides the suitable answer as per its knowledge set.

Online Customer Experience, Chatbots, Trends

How important is customer experience? Fully 84% of customers say the experience is just as important as the product or service you sell, Salesforce’s 2019 State of the Connected Customer research found. Yet, today’s online consumer frequently confronts a host of frustrations when attempting to interact and engage with businesses online, according to Drift’s 2019 …

Online Customer Experience, Chatbots, Trends Read More »

Facebook has acquired Servicefriend, which builds ‘hybrid’ chatbots, for Calibra customer service – TechCrunch

As Facebook prepares to launch its new cryptocurrency Libra in 2020, it’s putting the pieces in place to help it run. In one of the latest developments, it has acquired Servicefriend, a startup that built bots — chat clients for messaging apps based on artificial intelligence — to help customer service teams, TechCrunch has confirmed. …

Facebook has acquired Servicefriend, which builds ‘hybrid’ chatbots, for Calibra customer service – TechCrunch Read More »

How Chatbots Help Increase Customer Engagement

Constant improvements to chatbot technology allow more accurate bot interactions. As a result, chatbots have changed the customer service game. This shouldn’t surprise anyone. Consider that chatbots allow quicker response time to customer queries and faster resolutions. In fact, a HubSpot study found 71% of people are willing to get assistance from messaging apps. So …

How Chatbots Help Increase Customer Engagement Read More »