Report Suggests Physical Retail Stores Must Create Experiences Customers Cherish

Are Costco, Sam’s Club and BJ’s Wholesale doomed? According to an article in the Washington Post, millennial and Gen Z shoppers –the future of retail — haven’t warmed to the warehouse superstores in the way baby boomer and Gen X customers have. The article cites a millennial shopper who doesn’t want to schlep to the …

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