Some of your customers will eventually leave. No one wants to admit it, but no matter how much value you provide, a few people will drift away. You can’t entirely prevent it from happening. But if you put in the effort, you can create an offboarding process that leaves a positive impression and keeps the […]
Your churn rate is the rate at which customers stop using your services. Reducing your churn rate to increase long-term clients requires identifying and addressing the reasons your service is being abandoned. To maintain a healthy client base, it is vital to adopt tools and strategies that focus on tackling churn rates. A report has
Churn Rates Rising? Text Messaging to the Rescue Read More »
Here’s the reality: most marketing agencies go nowhere. Even fewer achieve scale. So should you be leveraging growth hacks for your digital agency? The answer should be: Why wouldn’t you be trying to grow your digital agency? The number one excuse that holds Donkey agencies back from the wonderful world of Unicorn Agency Land is
Reduce Customer Churn With 5 Digital Marketing Agency Growth Hacks Read More »
Customer churn refers to the customers that stop using your product or service. For SaaS businesses, customer churn is a result of customers canceling or not renewing their subscription. Measuring customer churn allows you to understand how effective your business is at retaining customers, and a low customer churn rate is vital for business growth.
Customer churn – how to reduce it with data-driven messaging Read More »
As the axiom goes: “Make new friends, but keep the old. One is silver, the other gold.” We all know new customers are important but retention is paramount to profitability. In fact, it costs more to acquire new customers than it does to upsell satisfied customers. So, why do customers leave? Research shows that only
5 Ways SaaS Providers Can Prevent Customer Churn Read More »
In today’s world, customers have more choice than ever. This has completely changed the way that they approach shopping and brand loyalty. Because they know that they have choices, many will walk away without a second thought if they think they can get a better deal elsewhere. This is called “churn,” or turnover. Many businesses
Reducing customer churn is a powerful strategy. An HBR study found that positive customer experiences are associated with big increases in future revenue. But how do companies stop customer churn? Customer churn is an expensive problem for businesses. Acquiring a new customer costs at least five times as much as retaining a current one. Meanwhile,
When one looks at the typical SaaS method of sales and customer success, there is a clear funnel in place. While the awareness, education, and selection stages of the sales cycle are well-known and well-defined, the customer success side of this funnel is less well known. Onboarding, usage and impact, and growth are the subsequent
Remember that Seinfeld episode where Jerry and Elaine are trying to rent a car, and the agent tells them he doesn’t have the car that Jerry reserved? “See, you know how to take the reservation,” Jerry says to the agent, “but you just don’t know how to hold the reservation, and that’s really the most
Regardless of their relentless efforts, brands across industries suffer from churn problems in today’s competitive world. As shown in the image below, one of the major reasons why customers leave the company turns out to be poor customer service. What is wrong with customer service today? According to research by SQM Group, 86% of customers
Why is Customer Churn Persistently High Regardless of Companies’ Sustained Efforts? Read More »
