You should strive to add concierge-level service to your e-commerce website’s user experience We all want to be cared for. On a business trip to Winnipeg, Canada, Michael Scott’s character in the popular sitcom ‘The Office’ is over-the-moon excited to learn that his hotel has a concierge (a concierge is a hotel employee whose job […]
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Amazon has announced a deal with Marriott hotels to put Echo devices in rooms to act as a “virtual concierge.” Marriott had been testing the new service, called “Alexa for Hospitality,” which enables hotel customers to order room service, contact housekeeping for additional towels, check out or talk to the concierge — essentially replacing the
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The rise of the experience-based economy has increased the popularity of services that handle the particulars and make it easier for the customer to enjoy their experience while finding exactly what they are looking for. Travel agencies, clothing curators, and subscription services are just a few examples of how consumers are willing to go with
