We’re celebrating the 15th anniversary of the ACE Awards this year. A lot has changed in the world of CX since the ACE Awards first launched in 2005. Not least, its name! It was all about customer feedback then. On this journey, we’ve been lucky enough to celebrate our clients’ accomplishments, and the advancements […]
The 2020 Confirmit ACE Awards are back, bigger and better!| Confirmit Read More »
Kingfisher plc is a home improvement company with over 1,300 stores in 10 countries across Europe, Russia and Turkey supported by a team of 77,300 colleagues. They operate under four retail brands – B&Q, Castorama, Brico Dépôt and Screwfix. They offer DIY and home improvement products and services to nearly
Confirmit CX Expert Series: Andy Dingwall – Kingfisher Read More »
Computacenter is a leading independent provider of IT infrastructure services, enabling users and their business in a digital world. They advise organizations on IT strategy, implement the most appropriate technology, optimize its performance, and manage customers’ infrastructures. In this video, Donna Kempster of Computacenter provides her advice on
Confirmit CX Expert Series: Donna Kempster – Computacenter Read More »
It’s the beginning of a new year, usually the time when we set unrealistic goals for ourselves that last a few weeks at best. I think we should do things differently this time around. It’s 2020, the start of not just a new year, but also a new decade. The opportunity to reset, recharge,
Recharge The Nordic Way: Hello Hygge!| Confirmit Read More »
I was delighted to be invited by Confirmit to a dinner held at the superb Kerridge’s Bar & Grill, together with a number of insight agency leaders. The aim of the evening, apart from having an extremely enjoyable time, was to discuss the future of the customer insight industry. Specifically, Confirmit – as insight
Responding to change and driving the insight industry forward| Confirmit Read More »
Register to the webinar for your region Data Science, Analytics, and Insights are indeed the ‘New Power Team’ for unlocking hidden truths in data. But there is still one challenge you must overcome. No matter how good the insights you uncover are, they are useless if your clients cannot
Confirmit has a plethora of mobile apps to meet all your business needs. We have apps for everything from consumer surveys branded to suit your style to on-the-go reports and dashboards so you never miss a beat. Download But with more than 2.7 billion smart phone users
Employee Experience (EX) is the new kid on the block, and organizations, both consultancies and enterprises, are trying to get to grips with it. What does it actually mean? How to define it? Josh Bersin gave his perspective by saying: “All the programs we’ve invested in over the years (employee engagement, diversity and inclusion, leadership
This research, based on one of the most comprehensive global surveys of over 800 CX practitioners, shows a huge opportunity for CX teams to evolve, grow and drive business change. DOWNLOAD The gulf between those programs that are delivering on the promise of business success and those
Something for something. Customer relationships very much are premised on a quid pro quo between a company and its customers. That is, the customer/company relationship is an exchange of values, something for something. Customers want companies to deliver great products, services and experiences at a given price point. In turn,
