Connolly

Chris Connolly of Genesys: 75% of Consumers Prefer Human Customer Service

Genesys, a leader  in omnichannel customer experience and contact center solutions, recently published their Consumer Insights Survey including responses from one thousand US adults.  There are a bunch of interesting numbers coming out of the survey, including: 41% of respondents willing to pay up to 10% more for a better customer experience 94% of consumers …

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