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How to Engage Consumers Now: Insights for Skincare Brands – GWI

For a long time, selling skincare products has largely revolved around providing interactive experiences for customers in store. ‘Try before you buy’ was a crucial aspect of most purchase journeys – before COVID-19 hit, sales in store accounted for up to 85% of beauty product purchases in most major beauty industry markets, superseding the appeal […]

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Frequency of communications during COVID-19

Consumers Share What Communications Work (and Don’t) During COVID-19 | SendGrid

We receive a lot of communication on a daily basis. From email to SMS, social media, and digital advertising, the sheer number of channels brands use to communicate can be overwhelming. And because businesses are unable to communicate with customers face to face due to COVID-19, it feels like we’re receiving even more communication, especially

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Richard Cope

Consumers changes that will last after COVID-19 is over

Richard is a Senior Trends Consultant, bringing the latest consumer trends to Mintel clients through bespoke presentations and represents Mintel at global conferences. April 21st, 2020April 21st, 2020 Consumers are being forced to dramatically change their behaviour as a result of COVID-19. In this new video, we examine which of these changes could last after

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Smartwatch/ Smart wristband ownership

How wearable tech is helping consumers take control of their wellbeing

It’s arguably now more important than ever to manage our physical and mental wellbeing. We’re at a time where we’re facing unprecedented challenges around the world, and the impact of the coronavirus on our personal wellbeing can’t be overstated.  But technology can lend a helping hand in many ways – from telemedicine to wearable technology

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How To Determine Your Company’s Strategy For Values-Based Consumers

How To Determine Your Company’s Strategy For Values-Based Consumers

Brands’ moral, social, and political values are now a core issue for most customers and employees. Unfortunately, companies lack a systematic values strategy, leading to high-profile flubs. My new report, “Interactive Tool: Determine Your Company’s Strategy For Values-Based Customers,” features a Q&A tool that helps firms make conscious decisions about how much to bring moral,

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