Convenience

IRCTC To Charge Service and Convenience Fees Again

If you’ve made any recent bookings on IRCTC, you probably have noticed an additional (but not old) fee levied on the sum. Well, that’s the earlier struck fee called Service Charge or Convenience fee. Though it made hundreds of crores losses to IRCTC, this initiative has helped India to make ticket booking online jump by …

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Transcript of Using Convenience to Disrupt the Competition

Back to Podcast John Jantsch: How would you like to disrupt your entire industry, disrupt your competition? Well, it’s possible, and today, the way that you do it is that you are just easier to do business with, you’re more convenient. In this episode of the Duct Tape Marketing Podcast, I visit with Shep Hyken, …

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Using Convenience to Disrupt the Competition [Podcast]

Marketing Podcast with Shep HykenPodcast Transcript This week on the Duct Tape Marketing Podcast, I chat with Shep Hyken. He is the Chief Amazement Officer of Shepard Presentations and the author of the upcoming book The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty. Hyken’s previous books have …

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The 6 Most Surprising Things About the New Amazon Go (No Cash Registers) Convenience Store

The first-of-its kind Amazon Go store opened in Seattle this week after just over a year overcoming glitches in beta mode, when it was only open to Amazon employees. Touted or lamented by many as “the store of the future,” Amazon Go has no cashiers or cash registers. You scan a smartphone app to get inside. …

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3 Profit Boosting Blogging Tips Dripping with the Convenience Factor

5 minutes ago the UPS man knocked on the door. Another Amazon package. Amazon seems to visit our home daily. Or packages shipped from Amazon to the house. Jeff Bezos is the richest man on earth because he created the most convenient store in human history. He created the most convenient service in human history. …

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