Converge

Channels Converge to Improve Experiences Through Customer Journey

Last month I had the opportunity to check out Twilio’s annual user conference, Signal.  Twilio, a platform that allows developers to build communications-enabled (voice, text, chat, email), shared a few stats that really caught my attention: Twilio sends 50 billion emails a month on behalf of their customers They send 200 million SMS messages a …

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IoT devices evolve as transformative technologies like AI and 5G converge

For nearly a decade now, the Internet of Things (IoT) has been part of a small and select group of transformative technologies—significant forces of change that owing to their nature, have altered the way business and industry operate in basic, fundamental ways. Yet the mass market’s fascination and ardor for all things IoT is …

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AI, Immersive Tech and Conversational Interfaces Converge at Customer Experience

One of my favorite conferences of the year is this week’s Oracle Openworld, mainly because Oracle is a company that competes in a variety of business application categories. And they do have apps for the higher end of the SMB space. Unfortunately I was unable to attend this year, but very fortunate to speak with …

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