You know the feeling you get — it’s a terrible feeling — when you’re on the phone with someone else’s customer service team? They send you from one person to another and every time it feels like a totally new conversation? Imagine how your customers and clients feel if it feels like they’re reaching you […]
Small businesses that can’t afford to hire data scientists and machine learning experts — and that’s probably most of them — now have a sales and marketing AI virtual assistant scaled specifically to them. Conversica, a company supplying conversational AI for business, announced the recent acquisition of Intelligens.ai, a company focused on the Latin American
It seems that Facebook’s still looking for ways to address its ‘context collapse’, the decline in personal sharing on the platform which has been in effect over the last few years. Back in 2016, The Information published a report which suggested that overall sharing on Facebook had fallen 5.5% between mid-2014 and mid-2015, with sharing
Facebook Looks to Prompt More Personal Sharing as Conversations Switch to Messaging Apps Read More »
People in my family are not known to be wallflowers — or keep their opinions to themselves. They’re charming and rowdy and rarely quiet about their positions on anything. Most times, it makes for fun and witty banter. Other times, the conversation can take a sharp turn down a dark alley (like when my super conservative, Donald Trump-loving
How to Navigate Difficult Conversations During the Holidays Read More »
The base of Amazon Echo, the smart speaker home of voice agent Alexa In September of last year, PullString announced its Author platform for developing text-based chatbots. A few months after the launch, the firm added the ability to create Skills — that is, conversational third-party applications — for Amazon’s Alexa voice agent. This week,
PullString drops text-based chat for voice conversations in its new platform Read More »
Episode 180 features Miki Goyal, Chief Technology Officer at TimeTrade. Miki leads TimeTrade’s software engineering organization where his focus is leading the company’s product roadmap for their market-leading cloud appointment scheduling platform. On this episode, we discuss how TimeTrade is enabling automated appointment setting using Artificial Intelligence (AI) and machine learning capabilities. In case you’re not
Creating Online Customer Conversations through AI Powered Intelligence [Podcast] Read More »
Think back to five short years ago: Facebook IPO’d; Oxford American Dictionary named “gif” its word of the year; and your only options to order pizza were by phone or on a website. Five years! It seems like forever ago. Now, Facebook stock has only gone up since its much-decried stock market debut, gifs are old
How to shake up conversions with stirring conversations Read More »
“Alexa, play some Ramones. Google, when does the local Target store open? Siri, what’s the weather tomorrow? Cortana, when’s my company meeting?” Ahhh, my AI assistants. They’re so helpful — always ready with an answer or to help with my daily life. And so attentive! They are always listening. Always. Yeah, that last part. The
Just How Often Are Our AI Assistants Listening to Our Conversations? Read More »
