Every agency owner I know has heard scary words from clients over the past two months, similar to the ones I suffered multiple times: “we’re pausing work for now.” Others had experienced worse, including the total loss of a client because that respective client’s business had shut down. The situation appears tougher on my sole-proprietor […]
‘We’re Pausing Work’: Coping with Client Anxiety Read More »
Trish Caddy is a Senior Foodservice Analyst, writing reports about the UK’s eating out market. She previously worked as a restaurant cook in London. April 07th, 2020April 07th, 2020 In this new video, we examine three key changes UK foodservice operators are making to reinvent themselves to stay afloat and keep their staff on board
3 ways UK foodservice operators are coping with COVID19 Read More »
ElasticComputeFarm / Pixabay Four years ago, we reported that Americans would spend a forecasted $600 billion during the 2014 holiday season. In 2018, that number has skyrocketed to a massive $1.1 trillion, according to data from Deloitte, which is more than a quarter of annual retail sales. Of course, greater retail sales inevitably lead to
Coping with Peak Season Holiday Spikes in the Contact Center Read More »
