In challenging times, the role of customer experience and insight becomes more important than ever. Businesses need to understand the needs of both customers and employees in order to react effectively. Trust is as the heart of the customer relationship and CX and insight teams must build that trust. Download […]
CX and Insight in Challenging Times: Key Questions Explored Read More »
I’ve been lucky enough to take part in a number of industry awards events over the last couple of years. To be clear, by ‘lucky’ I’m absolutely not referring to the part that involves lots of enforced grinning and – shudder – networking. Actually, the networking bit isn’t too bad once I man up
It may not be a classic scenario of “one step forward, two steps back,” but it seems that for every advance and forward trend in the customer experience arena, there is a contrary counter trend moving in the opposite direction or an unintended adverse consequence. Some ebb and flow in a maturing field is
I think we all can agree these are trying times. The global raise of Covid-19 has wreaked havoc and left a trail of confusion on every topic from business operations to toilet paper. While we cannot do much to help you secure such household goods, we can help you navigate the confusing waters of
We realize that most businesses are having to re-assess their priorities as the impact of the current pandemic becomes clearer. To assist in a small way with this, we are giving entrants to the ACE Awards some extra time to refine their submissions. We’re extending the ACE Awards deadline again – the new date
The best thing about the ACE Awards? Celebrating our clients’ success! And we’re very excited about the celebrations that the 15th anniversary will bring. Of course, the most important thing is that our clients reap the benefits from the efforts they put into their award-winning submissions. With many clients entering the awards year after
Six Ways an ACE Award Can Boost Business| Confirmit Read More »
The sheer scale and diversity of unstructured data sources is daunting. But those sources house valuable insights that can make an enormous difference in a competitive market. Ignoring them is not an option. They are critical to determine customer intent, keep abreast of vital market trends, or get early warning of product or
With more and more top-quality submissions pouring in each year, how can you make yours stand out? At the ACE Awards HQ, we’ve put our heads together to help guide you. For all you hopefuls out there, here’s a round-up of our top tips for the best chance of writing a winning submission (and
Kingfisher plc is a home improvement company with over 1,300 stores in 10 countries across Europe, Russia and Turkey supported by a team of 77,300 colleagues. They operate under four retail brands – B&Q, Castorama, Brico Dépôt and Screwfix. They offer DIY and home improvement products and services to nearly
Confirmit CX Expert Series: Andy Dingwall – Kingfisher Read More »
Computacenter is a leading independent provider of IT infrastructure services, enabling users and their business in a digital world. They advise organizations on IT strategy, implement the most appropriate technology, optimize its performance, and manage customers’ infrastructures. In this video, Donna Kempster of Computacenter provides her advice on
Confirmit CX Expert Series: Donna Kempster – Computacenter Read More »
