Desk

4 Service Desk Agent Performance Metrics that Influence the Customer Experience

customer experience, customer support, CX, helpdesk, IT Operations, ITIL, ITSM, ITSupport, service management /

Continually improving the customer experience and satisfaction with service support is a goal of every service desk. While there are many metrics that influence measures of customer satisfaction, the four service desk agent performance metrics discussed here are among those that have a great impact and should be monitored in real-time, as well as trends […]

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The Trade Desk launches its ‘Next Wave’

A-From MTT, Channel: Martech: Advertising, Machine Learning & Artificial Intelligence /

Demand-side platform The Trade Desk is out this week with what it says is the biggest product launch in its history. So big, in fact, that it describes the launch as its Next Wave. There is a new level of artificial intelligence called Koa that the Ventura, California-based firm says offers more effective insights than

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How to Set Up a Help Desk Software Properly With Custom Fields

BrandViews / TeamSupport, SEO BLOG /

Properly managing your help desk software is just as important as what solution you choose. Even if you have the best technology, if it’s not properly configured the software can create problems and hostility with its users. One of the best ways to optimize how employees utilize your help desk system is through implementing custom

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222: From Corporate Desk Jobs to Full-Time Bloggers – 2 Tech Bloggers Tell their Story

SEO BLOG, Start a Blog /

Darren: My name is Darren Rowse. I’m the blogger behind problogger.com, a blog, a podcast, event, job board, series of ebooks, and courses all designed to help you to start a great blog to create some amazing content that will change your readers’ lives and to build some profit around that blog too. You can

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New Dialpad Free Claims to Kill the Desk Phone But May Kill Your Business Phone Bill Too

SEO BLOG, Small Business Operations /

Do you have a small business with five employees or less? Well, if you do, Dialpad has released a new service called Dialpad Free which will get rid of your phone bill. The company’s slogan says “Kill the Desk Phone,” but with this new service, it is striving to do the same with the phone

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