Disrupts

5 Rules for Customer Loyalty as Coronavirus Disrupts Supply Chains

5 Rules for Customer Loyalty as Coronavirus Disrupts Supply Chains

The looming supply disruption as a result of coronavirus, along with tariffs and other factors, offers historical opportunities for companies to build—or destroy—customer goodwill. A Tale of Two Companies Consider the fate of two companies: Company A and Company B. Both are relatively successful, and both are faced with an extended supply disruption. Company A …

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How “Valley of the Boom,” a story of tech world disruption, disrupts TV too

“Valley of the Boom,” currently airing Sundays at 9 p.m. on National Geographic, is much more entertaining than the typical viewer might expect it to be. Notice that I didn’t use the phrase than it “should” be, or “deserves” to be. In mimicking the spirit of the tech industry that inspires it, this is a …

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