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Study: Killing 'review gating' doesn't hurt scores and grows overall volume

Study: Killing ‘review gating’ doesn’t hurt scores and grows overall volume

Not long ago, there were many companies in the reputation management segment doing what came to be called “review gating.” This is the process of soliciting customer feedback and sending satisfied customers down one path and others with negative sentiment down another. Gating holds almost no benefits. The “positive” path typically leads to relevant review

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Lego’s Mostly Obnoxious IP Bullying Of The 3D Printing Community Doesn’t Make Any Sense

from the get-over-it dept In the earlier days of Techdirt, Lego made multiple appearances as an IP bully. However, its IP bullying ran into some legal headaches as various courts pushed back again and again and again. The company failed, pretty spectacularly, in its quest to argue that no one could make similar, or even

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This month’s Win10 1903 patch throws ‘unexpected error; quitting’ and doesn’t play well with an Intel video driver

If you installed this month’s first Win10 version 1903 cumulative update, KB 4517389, you may be in for a couple of surprises. Mark Busby on AskWoody reported a strange bug shortly after the patch was released: After installing KB4517389 on these Windows systems, when opening 16-bit applications an error message is displayed “unexpected error; quitting.”

This month’s Win10 1903 patch throws ‘unexpected error; quitting’ and doesn’t play well with an Intel video driver Read More »

AT&T charged customers for a corporate tax that it doesn’t have to pay

Enlarge / An AT&T store in Chicago. AT&T charged customers in Portland, Oregon for a corporate tax that AT&T doesn’t actually have to pay. AT&T has agreed to provide refunds to customers who were wrongly charged the tax over the past few months, but it’s facing a lawsuit that seeks additional payments of at least

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Jedi Knight II doesn’t have inverted look controls on Switch … yet

Star Wars: Jedi Knight II – Jedi Outcast launched today on Nintendo Switch and PlayStation 4. This is a re-release of the 2002 PC, Xbox, and GameCube adventure that doesn’t include the multiplayer. But that’s not the only thing developer Aspyr left out of the Switch and PS4 ports. The studio also didn’t include the

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Starting a Loyalty Program Doesn’t Have to Be Hard, Here’s How

Are you ready to start a loyalty program for your retail store that goes beyond paper punch cards? Offering loyalty rewards to your customers can deliver plenty of rewards for your business. For instance, 39.4% of customers will spend more at the businesses they’re loyal to even if cheaper options exist, and 60% will recommend

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Content Moderation At Scale Especially Doesn’t Work When You Hide All The Rules

from the getting-twitchy dept For quite a while now, we’ve pointed out that doing any serious content moderation on major internet sites is laughably difficult, if not impossible. Whether done in a purely automated format, or with real human oversight, everything ends up boiling down to just how much collateral damage are we all willing

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