Ecosystems

From ecosystems to regional gems: the five models for the future of retail

    Retail bets for new business models. About 30% of retailers in United States are at risk of disappearing or being absorbed, according to the consultant Bain&Co. The sector must compete in a challenging and changing market that have new business models. What are the keys to survive in this environment?   The American consulting …

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How to build local customer service ecosystems

Why local customer service ecosystem matter? The concept of customer experience is built around delivering value. One of the integral elements of the value proposition of any business is customer service. A well-oiled customer service machine is the multi-faceted beast. It is capable of working all-round insight miracles for multiple aspects of the business operation. …

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How Synapse is Transforming Tampa Bay through Innovation Ecosystems

Innovation and Florida are in the same sentence at Synapse, a company that’s deploying a methodology to connect all business personas within a multifaceted ecosystem. Brian Kornfeld, co-founder and Head of Operations at Synapse, is featured on this episode of Social Business Engine and shares the inspiring story behind the company’s impact on innovation in …

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