Ecosystems

How to build local customer service ecosystems

Why local customer service ecosystem matter? The concept of customer experience is built around delivering value. One of the integral elements of the value proposition of any business is customer service. A well-oiled customer service machine is the multi-faceted beast. It is capable of working all-round insight miracles for multiple aspects of the business operation. …

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How Synapse is Transforming Tampa Bay through Innovation Ecosystems

Innovation and Florida are in the same sentence at Synapse, a company that’s deploying a methodology to connect all business personas within a multifaceted ecosystem. Brian Kornfeld, co-founder and Head of Operations at Synapse, is featured on this episode of Social Business Engine and shares the inspiring story behind the company’s impact on innovation in …

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