Early in my career as an ear, nose, and throat physician and surgeon, two different patients came to me with the same set of bizarre symptoms. Certain noises made their eyes move involuntarily, and objects they were looking at appeared to move around in patterns. After months of careful investigation, these patients led me to […]
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Critics of a new logging mandate for freight carriers claim it is creating a shortage of drivers and increasing shipping costs in many industries, including retail. Beginning December 2017, the U.S. Federal Motor Carrier Safety Administration began requiring many freight carriers to install and use electronic logging devices (ELD) that integrate with a truck’s engine
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ProSmile / Pixabay I often talk about digital transformation as a way to help businesses preserve documents and streamline processes, but the customer experience is the driving force behind the transformation. And the customer experience goes beyond daily transactions – it extends to their personal life and the ability for the business to make the
