Empathic

6 Tips to Train Enthusiastic, Empathic Support Representatives

In customer support, it’s one thing to resolve tickets efficiently and quite another thing to empathize with each and every customer, and craft personalized responses to every message received. This can take a toll on the customer support agent. To improve agent enthusiasm and to help them deliver incredible customer experiences becomes a challenge. Even …

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Empathic Marketing: Actor and Author Alan Alda

Sign up to gain access to thousands of marketing resources! Don’t worry … It’s FREE! Actor Alan Alda has spent years cultivating a sense of empathy for other people. And that was lucky for me, because as we were setting up for this MarketingProfs podcast interview, Skype was not cooperating! We spent several minutes trying to …

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