In February, prior to the wide-scale U.S. coronavirus outbreak, Endcaps & Insights kicked off a series of reports examining the customer experience (CX) offered by major grocery retailers. Both the first and second installments in this popular “X Series,” Kroger X and Target X, are still available for free download. And despite obvious disruptions to […]
Inside the Customer Experience at Walmart [Report] Read More »
Register to the webinar for your region Employee feedback and workforce insight strategies and trends have been undergoing a massive transformation in recent years. HR and People Analytics teams within organizations are doing more to take control of their own feedback strategies, and importantly, the methods and techniques being implemented are evolving
Continuous Listening in The Modern World of Employee Experience (EX) Read More »
For those who make it out the other side, their stay in intensive care is likely to be one of the most traumatic things they will ever experience. Being able to breathe is something we take for granted. But patients who have such difficulty breathing that they need to be intubated (which involves having a
Many covid-19 survivors will be left traumatized by their ICU experience Read More »
Getting decent survey response rates is hard and getting harder for customer experience (CX) professionals. The reason? Customers have become: Wary. Overly long surveys and tone-deaf or irrelevant surveys have left customers gun-shy. Now, when customers see your survey invitation, they assume the worst. Resigned. Customers feel their feedback won’t matter because they have not seen
Customer Experience Surveys Are A Tool, But They Can’t Do It All Read More »
In the modern era of internet business and blogs, it can seem like every person on the block has a blog or website that they run to share their ideas or interests. However, it’s likely for a reason. With so many potential revenue streams through advertising and content on the web, there are plenty of
How to Create a Website for Extra Income Even If You Have No Experience Read More »
Let’s say someone asked you if you thought your company was meeting customer expectations. In all likelihood, your answer would be yes. Fact is, if you don’t have the proper frameworks and tools set up, it’s very hard to evaluate your customer experience performance. Without these frameworks, it’s impossible to truly answer the question: “Am
Customer experience management: A starter’s guide Read More »
Small business marketing often requires using multiple channels. Those different methods need to work together to support a larger goal. But some marketing agencies only focus on certain options or create a disjointed experience. However, lotus823 is different. The company uses strategies that are designed to all work together. In addition, the company is known
lotus823 Marketing Experience, From Dining Room Table to Top Workplace Read More »
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Search for “Unboxing” on YouTube and you will get around 90 million results. Unboxing is a thing, and this, in turn, has made packaging your second product. So, consumers now see a memorable unboxing experience as valuable. Are you looking to provide a great unboxing experience for your products? A new infographic by 2Flow titled,
How to Create an Unforgettable Unboxing Experience for Your Customers Read More »
Over a month ago, Field Agent kicked-off its “X Series,” a collection of reports providing an in-depth look at the customer experience (CX) across several different retailers. The first installment, Kroger X, was a hit. Now, as promised, the second installment in the X Series, Target X, offers to take you inside the CX at
Inside the Customer Experience at Super Target [Report] Read More »
