Experiences

Improving data strategy to create the best customer experiences

Improving data strategy to create the best customer experiences

Businesses today have a wealth of information to draw upon. It comes from customer touchpoints, mobile interactions, internet-of-things (IoT) devices, e-commerce transactions, and many more sources. And corporate governance has made it easier to comply with data privacy rules, so organizations can be confident about the data quality. But usefulness? That’s a major challenge that […]

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Mental Health and Market Research: Creating More Empathetic Brand Experiences

Mental Health and Market Research: Creating More Empathetic Brand Experiences

Monday 20 April 2020, 9:00 am Emotional distress is certainly nothing new. The World Health Organization reported in January that over 264 million people worldwide suffer from depression – and that was before the COVID-19 pandemic forced people into seclusion and released a new and prolonged onslaught of anxiety-provoking news. Now, as citizens grapple with

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Agile Workflow | How It Helps Marketers Deliver Personalized Experiences

Agile Workflow | How It Helps Marketers Deliver Personalized Experiences

Spotify continues to heighten consumer expectations of personalization from brands. Last year, the music-streaming giant announced that some of its previously human-curated public playlists will be tailored to the tastes of individual users. That means no two distinct users will have the exact same playlists appearing in the Spotify dashboard. The company made the announcement

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Holler and Venmo Partner to Deliver More Interactive Payment Experiences

January 21st, 2020 Business Erica Perry Venmo, the highly popular payment app amongst Gen Z and millenials, is giving its users more reason to ditch their traditional cards and banking products in favor of instant payments fueled by visual interactions. In lieu of static emoticons, you can expect more expression in the form of animation

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Simulating Reality for Better Experiences

Simulating Reality for Better Experiences

Monday 20 January 2020, 9:35 am Marketing in an Era of Search, Experiences, and Referrals Technology impacts lifestyles, communications, and viewpoints across generations: millennials, generation Z, boomers, seniors, etc. Videos, visually striking images, and social media platforms inspire people to seek new experiences, emotions, and excitement. According to a Boston Consulting Group study, 72% of

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Adobe's Artificial Intelligence And 3D Offerings Drive Creative Efficiency And Scalable Experiences

Adobe’s Artificial Intelligence And 3D Offerings Drive Creative Efficiency And Scalable Experiences

At Adobe’s annual MAX creativity conference, the company made multiple announcements across its Creative Cloud portfolio that are designed to create incremental improvements to creative processes. When you scale this across hundreds of creators and thousands of tasks, the improvements add up. Check out the full analysis from myself and Forrester VP and research director

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4 Major Platforms Paving the Way for Private, Personalized Marketing Experiences

November 8th, 2019 Marketing Erica Perry Privacy, safety, and security are all critical components of a trusted digital environment. They also offer a tremendous opportunity to innovate and build our businesses around private sharing and group culture that today’s audiences crave. By tuning into this important inflection point in our industry, we can begin to

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How to avoid the creep-factor when building digital experiences powered by machine learning

When building a fashion site designed to recommend personalized styles for customers, Armoire knew it had to deliver a customized digital experience, but with a human touch. With the wide range of available machine learning and AI tech, brands can risk coming off as creepy by going too far with the details they use to

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