Feedback

Stay on Top of Customer Feedback with NPS Notification for Get Reviews – BrightLocal

We’ve just added a new feature to Get Reviews so you can stay closer to customer feedback when running review generation campaigns. Now, when you run a Get Reviews campaign, you’ll have the option to receive email notifications about the Net Promoter Score (NPS) customers give. React Quickly to Negative Feedback Receiving negative feedback is […]

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We’ve Tested 5 ClickFunnels Alternatives – Here’s Our Feedback

SEO BLOG / Good To SEO

Without any doubt, ClickFunnels is a great tool, but let’s face it – it’s not the right fit for everyone. The fact that you landed on this article means that you’re looking for something better – some ClickFunnels alternative tailored to your needs. Most businesses either: Don’t have the budget for Clickfunnels. Need the solutions

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How to turn your customer feedback into a driving force for your product

SEO BLOG / Good To SEO

30-second summary: Customer reviews are a powerful tool that helps businesses understand what they are doing right and where there’s room for improvement. To efficiently collect client reviews, use multiple channels to encourage users to share their feedback both internally and on third-party platforms. Negative customer feedback is especially precious as, if handled properly, it

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Provoke Response in a Customer Feedback Email (Updated)

SEO BLOG / Good To SEO

This article was first published March 2015, updated May 2020. When I first started at Campaign Monitor, I reached out to a number of our blog subscribers and asked them what they liked about the blog and what they’d like to see more of in the future. The conversations I had were invaluable in defining

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A story of launching a product, it failing, getting unexpected feedback, and repositioning that product (it went on to make $1 billion in revenue for the startup). : marketing

SEO BLOG / Good To SEO

Hi all, Firstly thank you all so much for your response to the interview I posted last week. It was unexpected! I’ve since had the opportunity to interview April Dunford (celebrated marketer, author, keynote speaker, and positioning expert.) I asked her to tell me a story that illustrated the value of positioning but also one

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The Power of Voice! Q & A with Phebi| Confirmit

SEO BLOG / Good To SEO

Organizations across the globe are continuing to use a whole host of different channels to communicate with and capture feedback from their customers. Newer channels such as webchat, chatbots, and social media are used alongside the more traditional channels like the telephone, email, and good old-fashioned direct mail. As we all know the ultimate

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Dealers monitor online reviews for feedback

SEO BLOG / Good To SEO

Some dealerships go to great lengths to ensure happy customers take to their keyboards. Brian Bush, vice president of e-commerce for the Tom Bush Family of Dealerships in Jacksonville, Fla., created an incentive program for dealership employees in a bid to boost positive online reviews. He credits the program, which began in 2013, for dramatically

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The 2020 Confirmit ACE Awards are back, bigger and better!| Confirmit

SEO BLOG / Good To SEO

We’re celebrating the 15th anniversary of the ACE Awards this year. A lot has changed in the world of CX since the ACE Awards first launched in 2005. Not least, its name! It was all about customer feedback then. On this journey, we’ve been lucky enough to celebrate our clients’ accomplishments, and the advancements

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Businesses need to think differently about customer feedback data in 2020

SEO BLOG / Good To SEO

Contributor and SMX speaker, Adam Dorfman, thinks the customer feedback ecosystem is going to play an even more important role in the coming year for businesses looking to improve operations and the customer experience. Below is the video transcript: Hi everybody, my name’s Adam Dorfman. I’m a director of product growth at Reputation.com and I’m

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people don’t care as much as you want

SEO BLOG / Good To SEO

Someone once said, ‘don’t mistake your own enthusiasm for someone else caring’. I can’t remember who said it. I could use Google to find out. It may even have been me during one of my more catty moments. Either way, it seems applicable to some of what follows. I’ve recently attended several

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