B2B businesses have as much to gain from an optimal customer experience strategy as B2C organizations, but building and implementing effective CX methods takes time and effort. The larger an organization is, and the more siloed its business units, the more difficult it becomes to get all departments united on a CX strategy. The good […]
As a marketer, one of the biggest challenges is understanding what it is my audience wants. What are they are looking for? What do they need? How can I help them? The problem is, these questions aren’t always easy to answer. Humans are complicated and if I’m being honest, we don’t spend enough time actually
8 Ways to Collect Customer Feedback & What to Do With It Read More »
Who do you know that doesn’t send text messages? As of this year, 97% of Americans will send at least one text every single day. The number of texts sent overall has increased by over 7,000% in the last decade. If you want to receive feedback via text message, try text surveys. Here are some
Off the top of your head, can you remember the name of the store associate that served you the last time you bought some sweet treat? Probably not. Ok, let’s try this one. DOWNLOAD The last time you went shopping for clothing, what was your exact path
The Moment of Truth: Collecting In-The-Moment Feedback Read More »
Employee feedback is an undoubtedly critical component of long-term career growth.
How to Process Negative Feedback Without Triggering a Stress Response [Infographic] Read More »
As the world of successful entrepreneurship and business progresses, success becomes much difficult to achieve. People try everything to make their firm, app, or whatsoever product successful. However, not all of them are effective because the majority of them have flaws in their marketing strategy. Even after trying to fix the marketing strategy, still, 50%
6 Ways Customer Feedback Can Improve Content Marketing Strategy Read More »
Loop is a relatively new tool for gathering feedback from your students. You can use it to gather feedback in the forms of text responses, multiple choice questions, and emojis. Loop includes tools for replying to a student’s individual response to a group survey. In the following video I demonstrate how to use Loop to
How to Use Loop to Gather Feedback from Students Read More »
One of the most frustrating things that can happen when you’re on a cloudops team is having end users go directly to your leadership to complain about some issue with the cloud-based systems. It could be performance, lack of some feature, availability, or a compatibility problem with a browser. You cannot fix or improve what
Last week in London we held our first Market Research User Group designed for Market Researchers to come together, network, share ideas and learn more about the Confirmit Horizons platform. We had a great turn out despite the morning’s deluge and spent the day in the beautiful space at the Marylebone Hotel. Wale
Long gone are the days when brands could simply rest on their laurels, blast out marketing messages, and wait for the customer orders to come pouring in. That’s just not how business works anymore, nor should it. For any business to succeed in the modern economy, you have to recognize and embrace the incredible power
3 Ways That Site Answers, Feedback and Customer Service Are Winning Over New Customers Read More »
